Privacy policy

Last updated: November 4, 2026

TailPorch (“we,” “us,” or “our”) operates https://tailporch.com. This Privacy Policy explains how we collect, use, and disclose personal information when you visit our website, make a purchase, or contact us.

Our store operates from the United States and currently ships within the United States.

For privacy questions or requests, contact support.tailporch@gmail.com.

1. Information We Collect

Depending on your interactions with our store, we collect:

  • Contact and delivery information: your name, email address, telephone number, billing address, and shipping address.
  • Order information: products purchased, transaction amounts, payment status, and return or refund requests.
  • Customer communications: information you provide through emails, our contact form, or other support interactions.
  • Technical and usage information: your IP address, browser, device information, website interactions, and information collected through cookies or similar technologies.

Payments are processed by our payment providers. We do not receive your full payment card number.

We collect information directly from you and through Shopify and the service providers supporting our store.

2. How We Use Information

We use personal information to:

  • Process payments and fulfill, ship, and track orders.
  • Send order confirmations, shipping updates, and other transactional communications.
  • Answer questions and manage returns, refunds, and customer support.
  • Operate, maintain, and improve our store.
  • Detect fraud, prevent misuse, and protect our business and customers.
  • Maintain records and comply with applicable legal obligations.
  • Send promotional communications when you subscribe or when otherwise permitted by applicable law.

You can unsubscribe from promotional emails using the unsubscribe link in those messages. You may still receive necessary communications about your purchases.

3. How We Disclose Information

We disclose information as needed to operate our business, including to:

  • Shopify: our e-commerce platform.
  • Payment providers: to process transactions and help prevent fraud.
  • Order-management and fulfillment providers: including AutoDS when used to process your order.
  • Product suppliers and shipping carriers: to prepare, deliver, and track your purchases.
  • Other service providers: supporting customer communications, website functionality, security, and recordkeeping.
  • Analytics and advertising providers: where those services are enabled, subject to applicable consent and opt-out requirements.
  • Professional advisers and authorities: when necessary to comply with law, respond to lawful requests, or protect our rights.

We may also disclose information in connection with a merger, business sale, or similar transaction, subject to applicable law.

4. Shopify

Shopify hosts our store and processes personal information to provide and improve its services.

Depending on the services and settings enabled, Shopify may also process information for its own purposes, including services that use information from interactions with our store and other merchants.

Learn about Shopify’s practices at:
https://www.shopify.com/legal/privacy/consumers

You can also review Shopify’s privacy choices and request options at:
https://privacy.shopify.com/

5. Cookies and Advertising

Our website uses cookies and similar technologies to support functions such as the shopping cart, checkout, security, and remembering preferences.

Depending on the tools enabled, these technologies may also help us understand website activity, measure advertising performance, and support personalized advertising.

Where required by applicable law, we obtain consent before using nonessential technologies or provide an opportunity to opt out.

You can manage cookies through your browser settings and any privacy controls available on our website. Restricting cookies may affect some store features.

Certain disclosures for advertising purposes may qualify as “selling,” “sharing,” or “targeted advertising” under applicable state privacy laws, even when no money is exchanged. Where applicable, you can exercise opt-out rights through available website privacy controls or by contacting support.tailporch@gmail.com.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, providing support, resolving disputes, preventing fraud, and meeting legal, tax, and accounting requirements.

Retention periods depend on the information and its purpose. We may retain certain records after a deletion request where legally required or permitted.

7. Your Choices and Rights

Depending on your location and applicable law, you may have rights to:

  • Access or obtain a copy of your personal information.
  • Correct inaccurate information.
  • Request deletion of personal information.
  • Opt out of certain uses or disclosures, including targeted advertising.
  • Withdraw consent where processing relies on consent.

Email support.tailporch@gmail.com with the subject “Privacy Request” to submit a request.

We may verify your identity before responding. We will handle requests within the time required by applicable law. Where applicable, you may appoint an authorized agent or appeal a decision by contacting us at the same email address.

We will not discriminate against you for exercising privacy rights protected by applicable law.

8. International Processing

Although we currently ship only within the United States, Shopify, suppliers, and other service providers may process information in other countries.

Privacy laws may differ between countries. Where applicable law requires safeguards for international transfers, appropriate legal mechanisms must be used.

9. Children’s Privacy

Our store is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided information to us, contact support.tailporch@gmail.com so we can investigate and take appropriate action.

10. Security

We use reasonable measures to protect personal information. However, no electronic transmission or storage system can be guaranteed completely secure.

Do not send full payment card details or account passwords through email or our contact form.

11. Third-Party Links

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies.

12. Policy Updates

We may update this policy as our operations or applicable requirements change. We will publish the updated version on this page and revise the date above. Additional notice will be provided where required by law.

13. Contact

For privacy questions or requests, contact:
TailPorch
https://tailporch.com
support.tailporch@gmail.com